Overview

Welcome to Derlune™. The terms “we,” “us,” and “our” refer to Xiamen Lanyanghui E-commerce Technology Co., Ltd., the company that owns and operates the Derlune™ store.

Our website provides access to product information, shopping tools, checkout functions, customer support resources, policies, and other related online services collectively referred to in these Terms as the “Services.”

Our online store is hosted using Shopify technology. Shopify provides the ecommerce infrastructure that allows us to operate the store, while purchases made from Derlune™ are transactions between the customer and the store operator identified above.

By using the Services, placing an order, or otherwise interacting with this website, you agree to these Terms and any policies that are expressly incorporated into them.

Eligibility, Access & Accounts

You may use our Services only if you are legally permitted to enter into transactions in your jurisdiction or are using the Services under the supervision and authorization required by applicable law.

When you submit information during checkout, registration, or customer support communications, you agree to provide information that is accurate, current, and reasonably complete.

If you create an account, you are responsible for protecting your login credentials and for activity carried out through your account. Account credentials should not be sold, transferred, or shared in a manner that compromises account security.

Products & Product Information

We aim to provide useful and reasonably accurate descriptions, images, specifications, and information for products offered through the store.

Display settings, screen calibration, lighting, photography, manufacturing variations, and other factors may cause product colors or appearance to differ slightly from what is displayed online.

Product descriptions, availability, specifications, packaging, or configurations may be updated where reasonably necessary. We may also discontinue products or limit availability in certain destinations.

Orders & Acceptance

Submitting an order represents a request to purchase the products shown in your checkout. Orders remain subject to successful payment authorization, product availability, delivery availability, and order review where necessary.

We may contact you using the email address, phone number, or other contact details supplied during checkout if clarification is required or if an order cannot be fulfilled as submitted.

Please review product selections, quantities, contact information, and the shipping address carefully before completing checkout.

Cancellation and modification requests are handled according to our published cancellation and shipping procedures.

Prices, Payments & Billing

Product prices are displayed on the store and may change from time to time. The price that applies to an accepted order will normally be the price shown when that order is submitted, subject to correction of obvious pricing or technical errors where permitted by law.

Shipping charges, taxes, customs charges, or other applicable costs may be displayed separately depending on the order and destination.

You agree to provide payment and billing information that you are authorized to use.

Payment methods available for a particular transaction are shown during checkout and may vary according to location, provider, or eligibility.

Additional information is available on our Payment Information page.

Shipping & Delivery

Order processing, shipping charges, estimated transit windows, tracking availability, fulfillment locations, customs information, and delivery issue procedures are described in our Shipping Policy.

Delivery estimates are provided for planning purposes and may be affected by carrier operations, weather, customs processing, public holidays, destination conditions, or other circumstances.

If tracking has not updated for an extended period, a shipment appears lost, or you experience another delivery concern, you may contact our customer support team for assistance.

Returns, Refunds & Exchanges

Eligible returns, refund processing, exchanges, damaged products, incorrect items, return shipping responsibility, and return instructions are governed by our published Return & Refund Policy.

Customers should review that policy before sending products back, because approved returns may require specific authorization and a designated return location.

Intellectual Property

Unless otherwise stated, the Derlune™ website and its original content, brand elements, graphics, layout, product photography, text, design elements, and other materials are owned by or licensed to us and may be protected by applicable intellectual property laws.

You may access the website for lawful personal use. You may not reproduce, republish, commercially distribute, systematically copy, or create unauthorized derivative use of protected store content without permission, except where applicable law expressly allows such use.

Third-party names, trademarks, software, logos, and other materials remain the property of their respective owners.

Third-Party Tools & Services

Some features of the store may rely on technology or services provided by third parties, including payment processors, logistics providers, analytics providers, ecommerce infrastructure, and other service partners.

Third-party services may be governed by separate terms, conditions, and privacy practices.

Where optional third-party functionality is provided, customers should review the relevant provider's terms before choosing to use that functionality.

External Links

Our Services may include links to external websites or resources operated by other organizations.

A link does not necessarily mean that we control or endorse every statement, service, policy, or practice of the linked website.

If you choose to use a third-party website, your activity on that website may be governed by its own policies and terms.

Our Relationship With Shopify

Derlune™ uses Shopify technology to provide ecommerce functionality and support the operation of our online store.

The products displayed on Derlune™ are offered by the merchant identified on this page. Your purchase from our store is made with Xiamen Lanyanghui E-commerce Technology Co., Ltd., rather than with Shopify.

Shopify may process certain information or provide technology needed to operate the ecommerce platform in accordance with its own policies.

Privacy

Information collected through our Services is handled according to our published Privacy Policy and applicable privacy requirements.

Because our store operates using Shopify infrastructure, certain data may also be processed by Shopify and other service providers that assist with checkout, fulfillment, analytics, security, or store functionality.

Please review our Privacy Policy for more information about categories of data, purposes of processing, sharing, and available privacy choices.

Reviews, Feedback & User Submissions

If you voluntarily submit reviews, suggestions, feedback, photographs, comments, or other materials, you confirm that you have the right to provide that content and that it does not unlawfully infringe the rights of another person.

Where permitted, you grant us permission to use submitted feedback for reasonable store, support, operational, promotional, or product-improvement purposes.

We may remove content that we reasonably determine to be unlawful, deceptive, abusive, infringing, malicious, or otherwise inconsistent with these Terms.

Errors, Updates & Corrections

From time to time, information on the website may contain a typographical error, formatting issue, inaccurate availability indicator, or other unintended mistake.

We may correct errors and update product, pricing, shipping, promotional, or availability information where necessary.

If an error materially affects an existing order, we will take reasonable steps to communicate with the customer where required.

Prohibited Uses

The website and Services may not be used for unlawful, fraudulent, abusive, malicious, or unauthorized purposes.

You must not knowingly:

• Introduce viruses, malware, or harmful code
• Attempt to bypass website security controls
• Interfere with normal website operation
• Use the Services to impersonate another person
• Submit intentionally false or deceptive information
• Scrape or extract protected data through prohibited automated means
• Infringe intellectual property or privacy rights
• Use the Services in violation of applicable law

Suspension & Termination

We may restrict or suspend access to an account or certain Services where reasonably necessary to address suspected fraud, unlawful activity, security concerns, abuse, or a serious violation of these Terms.

Provisions that by their nature should continue after termination, including intellectual property, payment obligations, dispute-related provisions, and liability provisions, may continue to apply.

Service Availability & Warranties

We work to maintain accurate store information and reasonable availability of the Services, but online systems may occasionally experience maintenance, interruptions, technical errors, or third-party service outages.

Except where a specific warranty is expressly provided or where applicable law requires otherwise, Services are made available subject to the limitations permitted by law.

Limitation of Liability

To the extent permitted by applicable law, liability arising from use of the Services will be subject to legally permitted limitations and exclusions.

These Terms do not exclude liability that cannot lawfully be excluded or limited, nor do they override mandatory consumer rights.

Individual rights and remedies may vary by jurisdiction.

Indemnification

To the extent permitted by law, you may be responsible for losses or claims resulting from your unlawful use of the Services, infringement of third-party rights, or material violation of these Terms.

This provision is not intended to impose obligations that are prohibited or unenforceable under applicable consumer law.

Severability

If a particular provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision may be limited or separated to the extent necessary while the remaining provisions continue to apply where legally permitted.

Waiver & Entire Agreement

A failure to enforce a particular provision on one occasion does not automatically waive our right to enforce that provision later.

These Terms, together with the policies expressly referenced on the website, form the terms governing use of the Services to the extent permitted by applicable law.

Assignment

Customers may not transfer contractual rights or obligations under these Terms where such transfer would violate applicable law or materially interfere with our ability to provide the Services.

We may reorganize or transfer operational responsibilities where legally permitted, subject to applicable consumer, contractual, and privacy obligations.

Applicable Law & Disputes

These Terms are interpreted subject to applicable laws and mandatory consumer protections.

Nothing in these Terms is intended to prevent a customer from exercising rights or remedies that cannot legally be waived under the laws applicable to that customer or transaction.

Headings

Section titles are included to make these Terms easier to read. They do not independently change the meaning of the provisions that appear beneath them.

Changes to These Terms

We may update these Terms from time to time to reflect changes in store operations, technology, applicable requirements, products, or Services.

The current version will be made available on this page. Where applicable law requires additional notice of a material change, such notice will be provided as required.

Continued use of the Services after an updated version becomes effective may constitute acceptance of the revised Terms where legally permitted.

Contact Information

Questions regarding these Terms of Service may be directed to:

Xiamen Lanyanghui E-commerce Technology Co., Ltd.
Room 1302-2, No. 153, Dongping 2nd Alley, Siming District, Xiamen

Email: service@derlune.com
Phone: +86 13557753850
Owner: Huang Qipeng
Customer Service: 24 hours a day, 7 days a week