Return & Refund Policy
Xiamen Lanyanghui E-commerce Technology Co., Ltd.
Derlune™ is owned and operated by Xiamen Lanyanghui E-commerce Technology Co., Ltd.
Return & Refund Policy
We want customers to understand exactly how returns and refunds are handled before making a purchase. This policy explains the Derlune™ return window, eligibility requirements, return request process, damaged or incorrect orders, return shipping responsibility, exchanges, and refund timing.
Day Return Window
Eligible purchases may be returned within 180 days of delivery.
Return Request
Contact service@derlune.com before sending a return.
Refund Processing
Approved refunds are generally issued within 5–10 business days.
Customer Support
Our support team is available 24 hours a day, seven days a week.
180-Day Return Window
Eligible Derlune™ products may be returned within 180 calendar days after delivery.
A return request must be submitted within this period. Approval is subject to the product condition and the eligibility requirements described below.
Return Eligibility
To qualify for a standard preference-based return, the product should generally:
- Be unused or in substantially the same condition in which it was received.
- Include the original packaging where reasonably available.
- Include accessories, components, manuals, cables, or other items originally supplied with the product.
- Be accompanied by a valid order number or other proof of purchase.
Products showing substantial damage caused after delivery, unauthorized modification, deliberate misuse, or missing essential components may not qualify for a standard return.
How to Request a Return
Before sending any product back, contact our customer support team at service@derlune.com.
To help us review the request efficiently, please include:
- Your order number
- The product you would like to return
- The reason for the return
- Photos or video where relevant to a damaged, defective, incorrect, or incomplete order
Return Address & Instructions
Please do not automatically send returns to our business registration address.
Derlune™ may use different return facilities depending on the product, fulfillment location, destination, and reason for return.
Once your return request has been reviewed and approved, our customer service team will provide the appropriate return warehouse address together with the instructions required for your return.
Room 1302-2, No. 153, Dongping 2nd Alley, Siming District, Xiamen.
This is not automatically the return warehouse address.
Return Shipping Costs
Preference-Based Returns
If the return is requested because the customer changed their mind, selected the wrong item, or no longer wants the product, the customer is generally responsible for the return shipping cost.
Merchant or Product Issue
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, Derlune™ will provide an appropriate return, replacement, or refund solution without requiring the customer to bear reasonable return costs caused by our error.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If you receive a product that is damaged, defective, incorrect, or missing a significant component, contact us as soon as reasonably possible.
Include your order number and clear photos or video of the product and packaging where relevant. Our support team will review the information and determine an appropriate solution.
Depending on the circumstances, the resolution may include a replacement, refund, return arrangement, or another appropriate remedy at no additional cost to the customer for an issue caused by our fulfillment or the product condition on arrival.
Items That May Not Qualify for Return
Certain products or circumstances may be excluded from preference-based returns where permitted by applicable law.
- Products clearly identified as personalized or customized
- Items substantially damaged through misuse after delivery
- Products altered or modified without authorization
- Items missing essential components due to customer handling
- Other products clearly marked as final sale before purchase, where such restrictions are legally permitted
These limitations do not remove any rights that may apply when a product arrives damaged, defective, incorrect, or materially different from its description.
Exchanges
If you would prefer a different product or version, contact customer support before returning the original item.
Depending on inventory and the circumstances of the request, our team may recommend completing the approved return first and placing a separate order for the replacement product.
European Union Cancellation Rights
Where applicable under European Union consumer law, eligible customers may have a statutory right to withdraw from an online purchase within 14 days without providing a reason.
Statutory rights apply independently of any additional voluntary return period offered by Derlune™ and are not intended to be limited by this policy.
Refund Processing
Once an authorized return has been received and inspected, we will notify you of the return review result.
When a refund is approved, it will be issued to the original payment method.
Banks, card issuers, PayPal, or other payment providers may require additional time to display the credit after Derlune™ has issued it.
If you have not received an approved refund after a reasonable processing period, contact us at service@derlune.com with your order information.
Need Help With a Return or Refund?
Contact Derlune™ Customer Support at service@derlune.com or call +86 13557753850 . Our customer service team is available 24 hours a day, 7 days a week. Please include your order number whenever possible.