Return & Refund Policy

Return & Refund Policy

At Derlune™, we want every customer to feel confident when shopping with us. If your order does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.

Please review the guidelines below before submitting a return request.

1. Return Period & Eligibility

Derlune™ provides a 30-day return window after your order has been delivered.

To be considered for a return, products must meet the following requirements:

  • The item must be in its original condition

  • The product must be unused and free from damage

  • Original packaging should be included

  • Order details or proof of purchase must be provided

Returns that do not meet these conditions may be declined.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email:
service@derlune.com

Please include:

  • Your order number

  • Reason for the return

  • Photos or additional details if needed

After reviewing your request, our team will provide return instructions if the return is approved.

Please do not send items back before receiving confirmation from Derlune™. Unauthorized returns may not be accepted.

3. Damaged, Incorrect, or Defective Items

We recommend checking your order carefully after delivery.

If your package arrives with:

  • Visible damage

  • Missing items

  • Incorrect products

  • Product defects

please contact us promptly so we can review the situation and provide assistance.

To help us resolve your request faster, please provide relevant order information and supporting photos when applicable.

4. Items Not Eligible for Return

Some products cannot be returned, including:

  • Customized or personalized products

  • Items that have been used, modified, or damaged after delivery

  • Products without original packaging when required

  • Gift cards

  • Final sale or clearance items

Shipping fees paid during checkout are generally non-refundable.

If you are unsure whether your product qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you would like to replace an item with another product, the recommended process is:

  1. Request a return for the original item

  2. Wait for return approval and completion

  3. Place a new order for the desired product

This process helps ensure your replacement order is handled smoothly.

6. European Union 14-Day Right of Withdrawal

For orders delivered to customers within the European Union, applicable consumer protection laws may provide a 14-day cancellation period.

Customers may request cancellation within this period without providing a specific reason.

Returned items must:

  • Remain unused

  • Be in original condition

  • Include required purchase information

This right applies according to applicable regional regulations.

7. Refund Processing

Once your returned item has been received and inspected, Derlune™ will send a confirmation regarding your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Additional time may be required by your bank or payment provider

If your refund has not appeared after the expected processing period, please contact:

Email:
service@derlune.com

8. Return Shipping Information

Customers must receive return approval from Derlune™ before sending any products back.

After approval, we will provide the necessary return instructions and shipping details.

Company Name:
Texas Lin Fengshengye Information Technology Services Co., Ltd.

Customer Support Email:
service@derlune.com

Thank you for choosing Derlune™. We appreciate your trust and are committed to providing a simple and enjoyable shopping experience.