Information We May Collect

The information we collect depends on how you interact with our Services.

Information You Provide

When you place an order, create or use an account, subscribe to communications, submit a form, or contact us, you may provide information such as:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order details
• Customer support messages
• Account information, where applicable
• Payment-related information required to complete a transaction through available payment services

Information Collected Automatically

When you browse or interact with the website, certain technical information may be generated automatically, including:

• IP address
• Browser type
• Device information
• Approximate location derived from technical data
• Pages viewed and website interactions
• Referral information
• Cookie and similar technology identifiers

How We Use Information

Personal information may be used for purposes reasonably connected with operating the Derlune™ store, including:

• Processing and managing orders
• Confirming payments and supporting checkout operations
• Arranging shipment and providing tracking information
• Responding to customer service inquiries
• Handling returns, refunds and order-related requests
• Maintaining and improving website functionality
• Detecting suspicious, fraudulent or unauthorized activity
• Understanding general website usage and performance
• Sending marketing communications where permitted and where required consent has been provided
• Meeting legal, regulatory or compliance obligations

Shopify & Ecommerce Infrastructure

Our online store uses Shopify technology. Shopify provides ecommerce infrastructure that helps us operate the website, manage checkout functionality, process certain store interactions, and provide related Services.

As part of providing that technology, Shopify may process information about customers and website visitors in accordance with its own privacy practices and applicable agreements.

Payment Information

Payments are handled through the payment methods and providers made available during checkout.

Customers should never send complete payment card numbers, card security codes, online banking passwords, or other sensitive financial credentials to our customer service email.

We do not require customer support staff to collect full card information by email in order to provide normal order support.

Cookies & Similar Technologies

Our website may use cookies and related technologies to support store functionality, remember preferences, understand website performance, and support marketing or analytics where permitted.

Common Cookie Categories

• Essential Cookies: Help provide functions such as cart activity, checkout and website security.
• Preference Cookies: Help remember certain settings or selections.
• Analytics Cookies: Help us better understand how visitors interact with the store.
• Advertising Cookies: May support advertising measurement or personalization where applicable and permitted.

Browser settings may allow you to block or delete certain cookies. Some store features may function differently if essential technologies are disabled.

When Information May Be Shared

We may disclose information to service providers and other organizations where reasonably necessary to operate the store or complete a customer transaction.

Depending on the Services used, recipients may include:

• Ecommerce and website platform providers
• Payment processors
• Fulfillment and logistics partners
• Shipping carriers
• Cloud hosting or technical service providers
• Analytics providers
• Marketing service providers, where applicable
• Fraud prevention and security providers
• Professional advisers where reasonably necessary

We may also disclose information when reasonably required to comply with applicable law, legal process, regulatory requirements, or to protect legitimate legal rights.

Advertising & Analytics Partners

Depending on the marketing and analytics tools currently enabled on our store, third-party services may collect information through cookies, pixels, APIs, or similar technologies.

These services may help us measure store performance, understand advertising effectiveness, or present relevant marketing where legally permitted.

Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, or loss.

However, no online service, communication method, or electronic storage system can guarantee absolute security.

Customers should also protect their account passwords and avoid sharing sensitive login or payment credentials through unsecured channels.

Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer service, recordkeeping, fraud prevention, dispute resolution, and legal or compliance needs.

Retention periods may differ depending on the type of information, applicable legal requirements, and legitimate operational needs.

Your Privacy Choices & Rights

Depending on your location and applicable privacy law, you may have certain rights regarding personal information, which may include rights to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Object to or limit certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Exercise other privacy rights provided under applicable law

We may need to verify your identity before fulfilling certain privacy requests.

To submit a privacy-related request, contact service@derlune.com.

Email Communications

We may send transactional communications relating to purchases, including order confirmations, shipment updates, return information, customer support messages, or other service communications.

Where permitted, promotional emails may also be sent to customers who have provided the required consent or otherwise qualify under applicable law.

Promotional emails may include an unsubscribe option. Service-related communications may still be necessary to administer an active order or customer request.

Children's Privacy

The Derlune™ store is intended for general consumer shopping and is not designed for the purpose of knowingly collecting personal information directly from young children.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that the matter can be reviewed and appropriate action can be taken.

International Data Processing

Because Derlune™ uses international ecommerce, payment, hosting, logistics, and technology providers, personal information may be processed or stored in countries other than the country in which you reside.

Where required, such processing is handled according to applicable privacy requirements and the arrangements used by relevant service providers.

Third-Party Websites

Our website may contain links to external websites, applications, or services that are not operated by Derlune™.

Their privacy practices may differ from ours. We encourage customers to review the applicable privacy notice before providing information directly to a third party.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in store operations, technology, legal requirements, service providers, or privacy practices.

The current version will be posted on this page together with an updated revision date where appropriate.

Privacy Contact Information

Questions or requests concerning this Privacy Policy or personal information handled through the Derlune™ store may be directed to:

Xiamen Lanyanghui E-commerce Technology Co., Ltd.
Room 1302-2, No. 153, Dongping 2nd Alley,
Siming District, Xiamen

Email: service@derlune.com
Phone: +86 13557753850
Owner: Huang Qipeng
Customer Service Hours: 24 hours a day, 7 days a week