Shipping Policy

At Derlune™, we believe every order is the beginning of a joyful experience. From the moment you choose a product to the moment it arrives at your door, we focus on creating a smooth, reliable, and thoughtful shopping journey.

This Shipping Policy explains how we prepare, ship, and deliver your Derlune™ order.

Our Shipping Approach

Derlune™ creates playful products designed for children and families. To provide a wider selection of creative toys while maintaining efficient fulfillment, orders may be shipped through trusted production partners and fulfillment locations.

This approach helps us:

✨ Offer unique and thoughtfully designed products

📦 Maintain efficient order handling and packaging

🌎 Deliver products to families in different regions

We appreciate your understanding as we carefully prepare each order for delivery.

1. Order Processing & Shipping Fee

Every Derlune™ order goes through preparation and quality checks before shipment.

Order Processing Time:
Please allow 2–4 business days for order processing, inspection, and packaging.

Busy Periods:
During holidays, seasonal promotions, or periods of increased demand, processing may take up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Schedule

Delivery times may vary depending on destination, shipping availability, and local carrier conditions.

Please note that delivery estimates are provided as a reference and are not guaranteed arrival dates. Unexpected carrier delays, weather conditions, or local processing may affect delivery times.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

Please keep in mind:

• Tracking information may require 1–3 business days to become active

• Carrier updates may appear gradually during transportation

• A lack of immediate tracking movement does not always indicate a delivery issue

Your package remains in transit while updates are being processed.

4. International Shipping, Duties & Taxes

For international deliveries, orders may be shipped under DDU (Delivered Duty Unpaid) terms.

Customers are responsible for:

• Any applicable customs charges

• Import duties

• Local taxes required by their destination country

Derlune™ is not responsible for delays caused by customs inspections or local regulations, as these processes are managed by the destination authorities.

5. Changes, Cancellations & Address Updates

We begin preparing orders shortly after purchase to ensure efficient delivery.

If you need to update your shipping information or request a cancellation, please contact us at:

service@derlune.com

Please reach out within 12 hours of placing your order.

Once an order has entered processing or shipment preparation, changes and cancellations may no longer be available.

6. Missing, Lost, or Damaged Packages

We want every Derlune™ customer to enjoy a positive shopping experience.

Damaged Packages:
If your order arrives damaged, please contact us within 72 hours of delivery and provide supporting photos. Our team will review the issue and assist with an appropriate solution.

Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, Derlune™ will work with you to provide a suitable resolution.

Our Commitment

At Derlune™, we are committed to making every step of your shopping experience simple and enjoyable.

Thank you for choosing Derlune™ and welcoming our products into your family’s everyday moments.