Shipping Policy
Xiamen Lanyanghui E-commerce Technology Co., Ltd.
Derlune™ is owned and operated by Xiamen Lanyanghui E-commerce Technology Co., Ltd.
Shipping Policy
This Shipping Policy explains how Derlune™ prepares, dispatches, tracks, and delivers orders. Our goal is to give customers clear expectations before completing a purchase, including processing time, shipping charges, estimated delivery windows, tracking information, and the steps available if a shipment encounters a problem.
Business Days
Standard order processing before shipment.
Flat Shipping Fee
A standard flat shipping charge applies to each order.
Customer Support
Assistance is available 24 hours a day, seven days a week.
Shipment Updates
Tracking information is provided after an order is dispatched.
Order Processing & Shipping Charges
Orders normally require 2–4 business days for payment confirmation, order review, preparation, and packing before they leave the fulfillment facility.
During periods of unusually high order volume, including major holidays and seasonal sales, processing may require up to 5 business days.
Estimated Delivery Windows
Delivery time begins after the order has been dispatched. Transit times vary according to destination, carrier operations, local delivery networks, and customs processing where applicable.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 business days |
| Canada / United Kingdom / Australia | 11–16 business days |
| Other Supported International Destinations | 15–20 business days |
Fulfillment Locations
Derlune™ orders may be prepared and dispatched from our own facilities or from partner fulfillment locations depending on product availability, inventory placement, and the customer's delivery destination.
As a result, separate purchases or multiple products within the same order may occasionally follow different fulfillment routes. When applicable, individual tracking information may be issued for separate shipments.
Order Tracking
Once your order has been dispatched, a shipping confirmation message containing available tracking information will be sent to the email address used during checkout.
- Tracking systems may require approximately 1–3 business days to display the first carrier update.
- A temporary lack of tracking activity does not necessarily mean that the shipment has stopped moving.
- Customers should verify that their delivery information is accurate when placing an order.
Customs, Duties & Import Charges
International shipments may be subject to import duties, taxes, customs assessments, or other charges imposed by the destination country.
Where an order is shipped under DDU (Delivered Duty Unpaid) terms, these charges are not included in the amount collected by Derlune™ and may be collected by local customs authorities or the delivery carrier.
Customs clearance procedures are controlled by the destination country's authorities and may occasionally extend delivery time.
Order Changes & Cancellation Requests
If you notice an incorrect shipping address or would like to request a cancellation, contact us as soon as possible at service@derlune.com.
Cancellation or address-change requests submitted within 12 hours of purchase will be reviewed whenever operationally possible.
Damaged, Delayed or Lost Shipments
If your package arrives with visible shipping damage, contact service@derlune.com and provide your order number, a description of the issue, and clear photographs of the package and affected product where appropriate.
For confirmed carrier loss, prolonged tracking inactivity, or another delivery problem, our customer service team will review the shipment information and work with you on an appropriate resolution, which may include a replacement, refund, or another suitable solution depending on the circumstances.
Questions About Your Shipment?
Contact our customer support team at service@derlune.com or call +86 13557753850 . If you are contacting us about an existing order, please include your order number so we can locate the purchase information more efficiently.